Gong Integration Guide

Date

March 11, 2026

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class="c54" colspan="1" rowspan="1">deeto</td></tr><tr class="c3"><td class="c56" colspan="1" rowspan="1"></td></tr><tr class="c3"><td class="c40" colspan="1" rowspan="1">Integration GuideGong IntegrationConnect Gong call intelligence to your Deeto Knowledge HubVersion 1.0     |     March 2026</td></tr></table><table class="c5"><tr class="c3"><td class="c29" colspan="1" rowspan="1">What this integration doesThe Gong integration pulls call transcripts directly into your Deeto Knowledge Hub. Once connected, Deeto syncs call data daily. Your team gets a searchable library of customer voice from real conversations, updated automatically.</td></tr></table>Part 1: Connect Gong to DeetoFollow these steps to authorize the Gong integration from your Deeto settings.<table class="c5"><tr class="c3"><td class="c14" colspan="1" rowspan="1">1</td><td class="c55" colspan="1" rowspan="1">Go to SettingsNavigate to Settings in your Deeto platform.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">2</td><td class="c7" colspan="1" rowspan="1">Go to IntegrationsOpen the Integrations section within Settings.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">3</td><td class="c7" colspan="1" rowspan="1">Find the Gong integrationHover over the Gong tile in your integrations list.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">4</td><td class="c7" colspan="1" rowspan="1">Click ConnectSelect Connect in the upper right corner of the Gong tile.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">5</td><td class="c7" colspan="1" rowspan="1">Log in to GongYou will be redirected to Gong. Sign in with your Gong credentials.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">6</td><td class="c7" colspan="1" rowspan="1">Accept termsReview and accept the authorization terms to grant Deeto access.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">7</td><td class="c7" colspan="1" rowspan="1">Integration connectedYou will be returned to Deeto. Gong is now connected.</td></tr></table>Part 2: Configure your Gong fieldsOnce connected, return to your integrations to set up which Gong data Deeto should pull.<table class="c5"><tr class="c3"><td class="c14" colspan="1" rowspan="1">1</td><td class="c55" colspan="1" rowspan="1">Go back to IntegrationsNavigate back to your integrations list in Settings.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">2</td><td class="c7" colspan="1" rowspan="1">Open Gong settingsClick on the Gong integration to open its configuration panel.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">3</td><td class="c7" colspan="1" rowspan="1">Filter your fieldsSet up your field filters based on the Gong environment you want to pull from. Choose the relevant call types, filters, and data fields.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">4</td><td class="c7" colspan="1" rowspan="1">Set your start dateChoose the beginning date for your sync. This can be a past date. Deeto will pull transcripts retroactively from that point forward.</td></tr><tr class="c3"><td class="c14" colspan="1" rowspan="1">5</td><td class="c7" colspan="1" rowspan="1">Save your configurationSave your settings. Deeto will begin syncing daily from this point forward.</td></tr></table><table class="c5"><tr class="c3"><td class="c48" colspan="1" rowspan="1">!</td><td class="c32" colspan="1" rowspan="1">The date you set is the starting point for your data sync. Deeto will pull all available call transcripts from that date, including historical ones. After the initial sync, new calls are captured automatically every day.</td></tr></table>Where to find your call transcriptsOnce synced, all Gong call transcripts are available in the Deeto Knowledge Hub.<table class="c5"><tr class="c3"><td class="c49" colspan="1" rowspan="1">Location</td><td class="c8" colspan="1" rowspan="1">What you'll find</td></tr><tr class="c3"><td class="c20" colspan="1" rowspan="1">Knowledge Hub</td><td class="c64" colspan="1" rowspan="1">Main hub for all synced customer intelligence.</td></tr><tr class="c3"><td class="c65" colspan="1" rowspan="1">Assets → Captured</td><td class="c53" colspan="1" rowspan="1">All Gong call transcripts appear here. Browse, search, and activate transcript content directly from this section.</td></tr></table>Sync schedule<table class="c5"><tr class="c3"><td class="c52" colspan="1" rowspan="1">First sync</td><td class="c66" colspan="1" rowspan="1">Pulls all call transcripts from your configured start date, including historical calls.</td></tr><tr class="c3"><td class="c11" colspan="1" rowspan="1">Ongoing sync</td><td class="c38" colspan="1" rowspan="1">New calls are captured and added to your Knowledge Hub automatically, every day.</td></tr></table>Potential References campaignWhen the Gong integration is set up, Deeto automatically creates a campaign called "Potential References" in your Campaigns tab. Here is what to know about it:<table class="c5"><tr class="c3"><td class="c57" colspan="1" rowspan="1"> </td><td class="c27" colspan="1" rowspan="1"> </td></tr><tr class="c3"><td class="c24" colspan="1" rowspan="1">Where to find it</td><td class="c30" colspan="1" rowspan="1">Campaigns tab in Deeto.</td></tr><tr class="c3"><td class="c50" colspan="1" rowspan="1">Default status</td><td class="c42" colspan="1" rowspan="1">Deactivated. The campaign will not run until you manually activate it.</td></tr><tr class="c3"><td class="c9" colspan="1" rowspan="1">How it populates</td><td class="c46" colspan="1" rowspan="1">Deeto analyzes the sentiment of your Gong calls and automatically adds reference details for customers showing positive signals. No manual curation needed.</td></tr></table> Questions? Contact your Deeto Customer Success Manager or visit support.deeto.ai</body></html>

Gong Integration Guide

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